Best WhatsApp AI ChatBot Agent for Shopify: Landbot vs Wati vs Tidio (Head-to-Head)
- Let's Compare AI
- 3 days ago
- 4 min read
Updated: 2 days ago
If you run a Shopify store, WhatsApp is quickly becoming one of the most powerful AI-driven sales and support channels available. From automated customer support and order updates to abandoned cart recovery and guided product discovery, a good WhatsApp AI chatbot agent can directly impact your conversion rate and customer satisfaction.
In this head-to-head comparison, we’ll break down Tidio, Landbot, and Wati—three of the most popular WhatsApp AI chatbot solutions for Shopify.
You’ll get:
Scores out of 100 for each platform
Clear “best for” use cases
A mobile-friendly vertical comparison table
A simple recommendation based on how Shopify stores actually use WhatsApp today
Quick verdict (who should pick what?)
Tidio (91/100) → Best all-rounder for Shopify stores that want live chat + automation and a clean setup that works across channels (not just WhatsApp).
Landbot (88/100) → Best if you care most about building slick, conversion-focused conversational flows with a visual builder and lead capture vibes.
Wati (82/100) → Best if you’re going hard on WhatsApp-first support and sales, want team inbox + templates, and you’re comfortable living inside the WhatsApp ecosystem.
Which Kind Of Shopify Stores Benefit Most From WhatsApp AI Chatbot Agents?
Shopify stores that see the biggest impact from WhatsApp AI chatbot agents are those with high customer interaction and decision-making friction. This includes fashion and apparel brands handling sizing and delivery questions, beauty and skincare stores recommending products or routines, electronics and gadget shops answering technical queries, and niche or higher-ticket stores where customers want reassurance before buying. These tools are also especially valuable for fast-growing stores without large support teams, as AI chatbots can handle common pre- and post-purchase questions, recover abandoned carts, and provide order updates automatically. In short, any Shopify store looking to improve conversion rates, respond faster to customers, and scale support without increasing headcount can benefit from using AI chatbot agents on WhatsApp.
1) Tidio — 91/100
Best for: Shopify stores that want a strong mix of chat support + automation and a platform that’s easy to run day-to-day.
Tidio is a great option if you want WhatsApp as part of a wider customer messaging setup. It’s especially useful when you’re managing customers across multiple touchpoints (site chat, email, social, etc.) and you want one “customer conversations hub” rather than a WhatsApp-only tool.
Why it wins:
Strong “all-in-one” feel: support + automation
Good for stores that want to scale customer messages without hiring a huge team
Usually the easiest to maintain once it’s set up
Best use cases for Shopify:
FAQ automation (“Where’s my order?” / shipping / returns)
Pre-purchase Q&A to reduce bounce
Routing to human support when needed
Watch-outs:
If you only want WhatsApp and nothing else, it might be more platform than you need
2) Landbot — 88/100
Best for: Shopify owners who want high-converting flows and like designing conversations visually.
Landbot is the “builder” of the three. If you want WhatsApp conversations to feel like guided funnels—collecting details, qualifying customers, recommending products, or capturing leads—Landbot is excellent. It’s very strong for creating polished conversational experiences without needing to code.
Why it shines:
Visual flow builder is top-tier
Great for structured journeys (quiz → recommendation → checkout help)
Ideal if you love optimizing conversion paths
Best use cases for Shopify:
Product finder (“What are you looking for?” style flows)
Lead capture + qualification
Campaign landing flows where you control the conversation tightly
Watch-outs:
Can take longer to perfect (because you can build a lot—so you will)
3) Wati — 82/100
Best for: Merchants who want a WhatsApp-first setup with team inbox features and practical automation.
Wati is built around WhatsApp Business API workflows—shared inbox, templates, automation, and sales/support messaging at scale. If your whole customer communication strategy revolves around WhatsApp, Wati can feel very “native” to that.
Why it works:
WhatsApp-first focus (great if that’s your main channel)
Team inbox / shared support workflow vibes
Solid for handling lots of customer messages
Best use cases for Shopify:
Customer support at scale on WhatsApp
Order updates / support flows
WhatsApp templates and structured messaging operations
Watch-outs:
Less “funnel builder” than Landbot
Less “all-in-one support suite” than Tidio
WhatsApp AI Chatbot Agents for Shopify Comparison
Below are my overall ratings for Tidio, Landbot & Wati
🥇 Tidio — 91/100
⭐ Ratings
Automation: ⭐⭐⭐⭐⭐
Ease of Use: ⭐⭐⭐⭐⭐
Shopify Fit: ⭐⭐⭐⭐⭐
Scalability: ⭐⭐⭐⭐☆
💰 Pricing (per month)
Free Plan: ✔️
Starter: ~$29
AI/Chatbot Plan: ~$39
Growth: ~$49–$59
Enterprise: ~$749+
🥈 Landbot — 88/100
⭐ Ratings
Automation: ⭐⭐⭐⭐⭐
Ease of Use: ⭐⭐⭐⭐☆
Shopify Fit: ⭐⭐⭐⭐☆
Scalability: ⭐⭐⭐⭐☆
💰 Pricing (per month)
Sandbox (Free): ✔️
Starter: ~$45–$46
WhatsApp Starter: ~$80–$85
Pro/WhatsApp Pro: ~$176–$220
Business/Enterprise: ~$400+
🥉 Wati — 82/100
⭐ Ratings
Automation: ⭐⭐⭐⭐☆
Ease of Use: ⭐⭐⭐⭐☆
Shopify Fit: ⭐⭐⭐⭐☆
Scalability: ⭐⭐⭐⭐⭐
💰 Pricing (per month)
Free Plan: ❌
Growth: ~$49–$59
Pro: ~$99–$119
Business: ~$279–$299
Which WhatsApp AI Chatbot Is Right for Your Shopify Store?
In summary, all three tools are solid WhatsApp AI chatbot agents for Shopify, but they suit different needs.
Tidio (91/100) is the best all-round option for most stores thanks to its balance of strong automation, ease of use, and flexible pricing, including a free plan. Visit website.
Landbot (88/100) is ideal if your focus is on building guided, conversion-driven WhatsApp conversations and product discovery flows. Visit website.
Wati (82/100) works best for Shopify stores that rely heavily on WhatsApp for customer support and team messaging at scale. Visit website.
The right choice ultimately depends on whether you value simplicity, conversion design, or WhatsApp-first operations.